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Topic: Rear veiw mirror ! (Read 3870 times) |
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Scorpio_Mike
Senior Member
Jeep Grand Cherokee 3.0 V6 & 2.8 Sierra XR4i 4x4
Posts: 2354
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Rear veiw mirror !
« on: Jul 16th, 2007, 11:04am » |
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Received this morning from Donnelly - one brand new replacement rear veiw mirror !
Is spite of the fact that the car is 10+ years old and I am not the original owner, they honoured the lifetime guarantee. Took a few weeks from initial contact and filling in a claim warranty form - all done via e-mail I might add - till the replacement arrived but well worth doing.
Don't bother with 2nd hand mirrors from ebay at £50+, just get in touch with the manufacturer and a brand spanking new one should find its way to you.
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harry.m1byt
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Re: Rear veiw mirror !
« Reply #1 on: Jul 16th, 2007, 6:48pm » |
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More details if you please?
Have you an email address for them and how did you word the email?
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TiberiuS
Senior Member
Ex. 1996 2.3 Ultima - RIP P789 KHJ
 
Posts: 2257
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Re: Rear veiw mirror !
« Reply #2 on: Jul 16th, 2007, 7:40pm » |
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Cough cough 
Somebody suggested this on at least two occasions, that same helpful person even gave a link to Donnelly customer services 
Now, who was that I wonder 
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Bruce - '07 Jaguar XKR coupe, '95 Jaguar XJ Sport 4.0, '82 Ford Capri 2.0 Ghia, '15 Honda Civic (sloooooww..)
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Scorpio_Mike
Senior Member
Jeep Grand Cherokee 3.0 V6 & 2.8 Sierra XR4i 4x4
Posts: 2354
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Re: Rear veiw mirror !
« Reply #3 on: Jul 17th, 2007, 9:49am » |
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OK, for the benefit of EVERYONE :
E-mail sent to : Dani.Andriacchi@magnadon.com <Dani.Andriacchi@magnadon.com>; heath.flanery@magnadon.com <heath.flanery@magnadon.com>
Subject : Auto dipping mirror problem
Message : Hi,
I have a 1996 Ford Scorpio fitted with an auto-dipping rear view mirror which I am advised was manufactured by Magna Donnelly and carries a lifetime guarantee.
Unfortunately the mirror has gone cloudy / misty and has started to leak.
Please can you assist with a replacement.
Best regards,
Michael.
I was e-mailed a warranty claim form which I duly completed and returned together with some digital pictures of the faulty mirror. About 8 weeks from initial contact to receiving replacement mirror. Very good communications from Dani.
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harry.m1byt
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Re: Rear veiw mirror !
« Reply #4 on: Jul 18th, 2007, 7:45pm » |
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Thanks, I'll give it a go
[Edit]
They replied within 30 minutes with a claim form, which I have just replied to.
Why can't UK companies be this helpful?
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harry.m1byt
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Re: Rear veiw mirror !
« Reply #5 on: Aug 5th, 2007, 2:19pm » |
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I have just received notification that the replacement is in the post, delivery 3-5 days. They also ask that I return the faulty one - return postage slip supposedly included the package when it arrives.
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Scorpio_Mike
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Jeep Grand Cherokee 3.0 V6 & 2.8 Sierra XR4i 4x4
Posts: 2354
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Re: Rear veiw mirror !
« Reply #6 on: Aug 5th, 2007, 5:05pm » |
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Be aware that the package will be handled by DHL and you will probably have to pay about £18 in import duties / VAT     
Don't think there is any way out of that but at least it is cheaper than buying a brand new one.
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pappa
Full Member
VM Diesel 2.5Tdi 90kW
Posts: 259
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Re: Rear veiw mirror !
« Reply #7 on: Aug 6th, 2007, 11:15am » |
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What! Is this true?
You are talking about the original Ford Scorpio auto-dipping rear view mirrors? The ones
that came with the car? I have a misty one, it's not leaking for thank goodness, but 2/3
of it is dark and of course it's not working.
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pappa
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Re: Rear veiw mirror !
« Reply #8 on: Aug 6th, 2007, 11:25am » |
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Couldn't wait - just sent an email to them!
Now if this works, I'll be happy as a sick puppy!
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Big_Green_Tank
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Posts: 151
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Re: Rear veiw mirror !
« Reply #9 on: Aug 6th, 2007, 12:07pm » |
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This sounds to good to be true.
I will be doing this when I have £18 to spare for the importduty.
Are these guys in Ireland or USA?
Bob
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mr._floppy
Junior Member
Posts: 100
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Re: Rear veiw mirror !
« Reply #10 on: Aug 6th, 2007, 12:21pm » |
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Are you sure about the import duty ?
I've bought loads of mail order bits for my Vic from the US ( including a Auto Dip Donnelly Mirror ) and haven't paid one penny import Duty.
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Scorpio_Mike
Senior Member
Jeep Grand Cherokee 3.0 V6 & 2.8 Sierra XR4i 4x4
Posts: 2354
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Re: Rear veiw mirror !
« Reply #11 on: Aug 6th, 2007, 1:05pm » |
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Guys,
Package was from the USA and DHL always pay the import duties up front and then invoice the recipient of the package.
They send you a return label as for some unknown reason the want the faulty mirror back. Maybe to dispose of the nasty goo inside correctly 
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Big_Green_Tank
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Re: Rear veiw mirror !
« Reply #12 on: Aug 6th, 2007, 1:26pm » |
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on Jul 16th, 2007, 7:40pm, TiberiuS wrote:Cough cough
Somebody suggested this on at least two occasions, that same helpful person even gave a link to Donnelly customer services
Now, who was that I wonder |
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Tiberious
Wouldn't have been you would it?
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pappa
Full Member
VM Diesel 2.5Tdi 90kW
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Re: Rear veiw mirror !
« Reply #13 on: Aug 6th, 2007, 2:57pm » |
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Un *BEEP* belieavable! They already replied with the form!
Now taking photos and filling in the form!
This really was a TIP OF THE DAY, very many thanks!!!
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My cars are the best and the pigs and cows fly.
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Big_Green_Tank
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Posts: 151
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Re: Rear veiw mirror !
« Reply #14 on: Aug 6th, 2007, 3:21pm » |
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Email sent am now waiting.
So why the heck can't this be done through an FMD?
Don't tell they can't organse it (Real answer Censored!!!) LOL
Bob
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pete from Hull
Senior Member
Non Scorpio at the moment, but still interested...
Posts: 1365
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Re: Rear veiw mirror !
« Reply #15 on: Aug 6th, 2007, 3:26pm » |
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Just wish I hadn't thrown my broken one away
Pete (in deep sadness)
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big_neil
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Re: Rear veiw mirror !
« Reply #16 on: Aug 6th, 2007, 3:34pm » |
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next big question,,,,, are they really that easy to remove without damaging the screen? someone says dont use the ford removal technique but use the one as described on this site , can someone please clarify,,,,,thanks
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Snoopy
Administrator
Very old.BAD tempered and missing friends.
Posts: 6278
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Re: Rear veiw mirror !
« Reply #17 on: Aug 6th, 2007, 5:50pm » |
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The MIrror cmes off the windscreen FORWRDS as described in the site directions NOT as ford state BACKWARDS.... Be carefull it is possible to crack the windscreen if you pull too hard on it... several members will verify that.. I use a small rubber mallet to tap it to loosen it from its mount once the seal is broken it slides off really easily ...FORWARDS
GOOD LUCK
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Big_Green_Tank
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Re: Rear veiw mirror !
« Reply #18 on: Aug 6th, 2007, 5:53pm » |
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And a reply!!
Can you imagine a reply that fast *** regarding a warranty claim.
Some chance! Pig more likely to fly!!!!
Although he does state it is a Probono goodwill gesture, I don't care as long it gets me a new mirror.!!
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"As a pro bono goodwill gesture, I can assist you in getting a replacement mirror. Please review and complete the attached claim form and email back to me along with your photo for processing.
(See attached file: Bob Lavens.doc)
Dani Andriacchi
Office of Technology"
Bob
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Big_Green_Tank
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Re: Rear veiw mirror !
« Reply #19 on: Aug 6th, 2007, 5:55pm » |
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on Aug 6th, 2007, 3:26pm, petehull wrote:Just wish I hadn't thrown my broken one away
Pete (in deep sadness) |
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Silly Boy never throw junk away!!
But your next one might die as well!!
Bob
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