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Topic: £1000 FOR MY CLUTCH?? MY "O" MY. (Read 12652 times) |
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derekne
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£1000 FOR MY CLUTCH?? MY "O" MY.
« on: Jun 30th, 2006, 8:44am » |
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Well my clutch was playing up. So who better than Mr clutch I thought?
Booked it in straght away as it was empty?
I thought great I will get this sorted in no time.
Drove down got a punture. Fixed it and carried on.
He quoted £275 for a clutch well I could find that no problem I thought.
So they started taking it apart. Droped the exhaust down. Then couldnt take the clutch housing off. As aparently a bolt was tight fitting. Also in a silly place between the floor of the car and the top of the housing?as they said.
8 hours later I went to pick up the car as it was said 4 hours was ok.
The car still only had the exhaust off  .
Ring me at 11am it will be ready then?
Rang up and the salesman said well it will be £1000 
WHAT!!! I said I cant afford that. You need a "Dual mass flywheel" was the reply. I went down another 3 busses to get there.
There is a part missing on your clutch. A bearing which should be there. Thats not possible I said. Its a sealed unit. Bits dont just fall out.
A machanic piped up the bearing is there theres nothing missing.( CONTRADICTION) 
Well said the salesman "you need a Dual mass flywheel and a Consentric slave cylinder) As there is spline wobble. When you dip the cluch the spline (shaft) still moves instead of stopping. It also wobbles up and down left to right. He showed me yes it did.
Sorry you will have to put it together I will just scrap it or something I said.
I will buy it for £100 said the salesman. I replied no. Well he said it will be £215 for our labour on the car.
I said ill give him cash could he help me out. As I still have to possibly repair this car. No he said cant make it any less. Fair enough I will colect it tomorow. Got home a phone call Mr clutch. Salesman I will give you £100 for the car and give you discount. On your outstanding labour charge.
I said I wont sell you it. Well no bloody discount for you then. he said.
Im still waiting for it to be put together. It has been 1 day and a start of another just to put this together.
Went down 810 am this morning. They where all building a shed behind the garage with drills ect.
My car is still in bits and they havent bothered at all to do anything.
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derekne
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derekne
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #1 on: Jun 30th, 2006, 8:54am » |
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So aparently I need a Duall mass Flywheel and consentric slave cylender can anyone local help?
I was told from good old MR CLUTCH. Second hand ones cant be fitted if they were they wouldnt even work
I have a 1997-1998 ford scorpio 2.3 saloon manual gearbox. Its a facelift model.
Help anyone please. 
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derekne
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Dave
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Tourmallard 24v (ex-owner)
Posts: 1984
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #2 on: Jun 30th, 2006, 9:14am » |
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Can't help with the parts mate but put your location up in case another member can.
Sorry to hear of your problems
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Life after the Scorpio ain't easy..
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derekne
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Posts: 282
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #3 on: Jun 30th, 2006, 9:47am » |
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Newcastle upon tyne (Gateshead) Tyne and wear.
NE392**
Unfortunatley with out a quick fix It will be scrapped.
My work relies on this car and im letting all my customers down every day this goes on.
Which means no money coming in at all.
My wife has been crying over this. As my boat was in getting repaired.1 day before the clutch finaly gave in.
It was ment to be £200. This turned out to be £700. They didnt tell us until it was all done. Then I had no car to tow the boat away. They couldnt keep the boat in over night as there was no room. So it was kicked out onto the marina until I could arange a tow. A naubour helped me towing this morning. The boat is now up for sale to get us through this. So that has upset her further more. It is my little 5 year old daughters party today.All her school friends are comming.Havent even managed to get any party food yet. So off on the buss we go
What a ...............Life 
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derekne
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Dave
Senior Member
Tourmallard 24v (ex-owner)
Posts: 1984
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #4 on: Jun 30th, 2006, 9:58am » |
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Are you a member of a breakdown organisation? If so could they help you?
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Life after the Scorpio ain't easy..
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Daven
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I'm a cheeky Boy! (Simmos fan club)
Posts: 1117
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #5 on: Jun 30th, 2006, 10:02am » |
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Sounds like Blackmail to me!
This is from the main site!
Engine 2,3 DOHC-16V
Manufacturer LUK
dry clutch Single-plate
Size mm 215
Actuation Hydraulic
Clutch lining (material) Ferodo 3114F
Lining outside diameter in mm 216
Lining inside diameter in mm 7,24
Number of torsion springs 2 MS
http://www.fordscorpio.co.uk/mt75.htm
If it helps!
Dave
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howiedintheplace
Senior Member
Based near Evesham
Posts: 1194
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #6 on: Jun 30th, 2006, 10:24am » |
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Forget about them & do it your self for £100 - £150.
They are using big words which usally means they think they can make some money out of you 
+ it don't sound like he knows what he is talking about if that is the words he used 
The very fact the guy wants to buy it means it's not serious
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Dave
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Highlander
Moderator
Expert
13 Scorpios, XR4x4, Suzuki SJ413 for off road :)
Posts: 8244
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #7 on: Jun 30th, 2006, 11:48am » |
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I have a 97 manual 2.3 i'm breaking in Edinburgh, i'm not sure of the bits you need though but i'll have them
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on Oct 17th, 2011, 12:35pm, Simmo wrote:I give up !  Too much for an old boy! |
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Spannerdemon
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #8 on: Jun 30th, 2006, 12:05pm » |
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You could get another Scorpio for £1,000
If they are so eager to buy it, then it sounds to me like a bit of rippy-offy, and that's exactly what I would tell them to do too!!
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mr._floppy
Junior Member
Posts: 100
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #9 on: Jun 30th, 2006, 12:26pm » |
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It sounds as though they've busted something serious while dismantling it and are reluctant to complete the job because their incompetetnce will be evident.
Demand that they finish the job as quoted ( £ 275 wasn't it ? ) or threaten them with a visit from the local Trading Standards Officer.
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granorpio
Full Member
1998 Silver Facelift Cosworth
Posts: 589
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #10 on: Jun 30th, 2006, 12:41pm » |
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on Jun 30th, 2006, 10:24am, howiedintheplace wrote:Forget about them & do it your self for £100 - £150.
They are using big words which usally means they think they can make some money out of you
+ it don't sound like he knows what he is talking about if that is the words he used
The very fact the guy wants to buy it means it's not serious |
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Heard it and seen it all before. Their just trying to rip you off mate @
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- Mike -
So nearly said "goodbye" but now Scorpio will see another day, alongside the replacement! eek!
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GeraldineGreene
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A little bit more experienced!
Posts: 29
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #11 on: Jun 30th, 2006, 1:24pm » |
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Derek and wife, Firstly, we are soooo sorry to hear of your plight, if we were closer we would be more than willing to help but we are hundreds of miles away.
I know it is easy to say, but try not to fret, throw 'mis-representation' as well as trading standards at them as they quoted £275.00, sounds like they have seriously messed up and as Spannerdemon and Mr Floppy say, it will probably become evident that THEY destroyed it and are probably wasting time by not repairing it so that you get really fed up and angry and then give in to their £100.
Call the head office of Mr Clutch and explain the details, this has worked for me several times now, in my experience go as high as you can. On a couple of occasions going through the head office has resolved the problem within 24 hours.
Next go onto the Tesco website and choose your little girls party food, I think they can deliver within a specified time.
If you would like someone to fight your corner then I am more than willing to call them! A lot of people have learnt the hard way, not to mess with Mrs Jones! Especially garages and tyre centres!
Wishing you the best of luck.
Ania and Paul
PS The head office phone number for Mr clutch is 01634 717747
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N145 VAV Tourmallard 24v Cossie Saloon
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GeraldineGreene
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A little bit more experienced!
Posts: 29
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #12 on: Jun 30th, 2006, 1:31pm » |
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By the way, please quote the Mr Clutch customer charter as detailed on their website!
"At Mr Clutch our aim is to provide you, the customer, with a level of
friendly and knowledgeable service that is unbeatable.We pride
ourselves on our courtesy and our professionalism.
We will give you best advice at all times and will only recommend
that work be undertaken if it is necessary.We will always suggest the
most cost-effective solution to your problem.
We will ensure that only properly qualified fitters carry out work on
your vehicle.
We will always treat your vehicle with the utmost respect.
Our fitters will always use protective covers for your
seats and carpets.
We will complete the work as quickly as possible without
compromising on quality or service.
At Mr Clutch, we are dedicated to delivering
outstanding customer care and we strive for excellence throughout
our operation.
If we do not live up to our charter, we want to know.
Please write to me.
Joseph Yussuf, Managing Director
CI (Holdings) Limited, 2 Priory Road, Strood, Rochester, Kent ME2 2EG
CUSTOMER CHARTER
Mr Clutch does so much!
BRANCHES NATIONWIDE"
Good Luck!
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N145 VAV Tourmallard 24v Cossie Saloon
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mr._floppy
Junior Member
Posts: 100
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #13 on: Jun 30th, 2006, 1:42pm » |
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Ah, so it's a franchised business ?, even more reason to stand your ground and not to pay anything till you get satisfaction.
Go in with a mate and take photos of your car, that'll rile them up.
Keep us up to date with developments, and Good Luck!
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Spannerdemon
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #14 on: Jun 30th, 2006, 1:47pm » |
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Agree with everything said here. These companies do themselves NO favours when they "try it on" with the public, and it's pretty obvious that you have been dealing with a load of clowns at this outfit!
You might like to point out to them that Dual Mass Flywheels are almost always ONLY fitted to diesel engines anyway to absorb the high torques from compression ratios associated with diesel engines.
The Scorpio range (as far as I am aware), are ALL fitted with single plate clutches.
So Mr Clutch salesman is talking verbal diahorrea.
I too would be having a serious word with Mr Clutch himself!! Somebody needs his butt kicking at this particular outlet, and I doubt that Mr Youssef would be very happy about this charade. Tell him that you're happy for it to be done for the quoted price, and not one penny more.
http://www.mrclutch.com/index.php?page=1
Keep us all up to speed. Don't let it wreck your day. 
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scorpioghia
Junior Member
Posts: 89
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #15 on: Jun 30th, 2006, 6:16pm » |
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hi there derekne i have just changed my clutch as i thought it was on its way out when i striped the box off i noticed that there was a bit of play on the shaft i replaced the spigot bearing (dealer part only) (8 pounds plus vat) which fits inside the SINGLE flywheel and that supports the shaft can get you a full clutch kit including hydrolic release bearing for about 140 quid but i would have to check with my brother who works at a motor factors i live in middlesbrough if you pm me your reg number he can match the correct part to your car
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got a better car now
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scorpioghia
Junior Member
Posts: 89
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #16 on: Jun 30th, 2006, 6:18pm » |
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by the way it only took me and my mate about 5 hours to do
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got a better car now
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Matt
Senior Member
Manual'd and a 4.0 in the making
Posts: 2816
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #17 on: Jun 30th, 2006, 6:36pm » |
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i agree with mr._floppy
it sounds as if they have wrecked something (the exhaust or prop maybe?),
find out who the manager of that branch is and then go straight to him/her, armed with the info off this site and demand the car not only to be in a fully working and road legal condition but to have the correct clutch fitted and you will not pay untill it's done
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FDS2000 Scans - Birmingham
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Kjetil S
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2001 BMW 520iat
Posts: 1419
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #18 on: Jun 30th, 2006, 7:28pm » |
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And if they don't do it, I would most definately take it to the consumer council/court/whoever's responsible for these cases.
Whatever you do, DON'T GIVE UP.
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http://uncyclopedia.org/wiki/Norway
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sector-9
Senior Member
No scorpio anymore
Posts: 1069
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Re: £1000 FOR MY CLUTCH?? MY "O" MY.
« Reply #19 on: Jun 30th, 2006, 8:10pm » |
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The Ford Scorpio does not have a dual-mass flywheel, it is a standard clutch and flywheel arrangement as used on most cars. The price of £275 they quoted is already a rip off - it's a rear-wheel drive car with single exhaust - you can't get any easier than that!!!
Darren
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