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Topic: And Another thing - This makes me angry (Read 717 times) |
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The Captain
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And Another thing - This makes me angry
« on: Nov 13th, 2004, 8:02pm » |
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Hi Guys
Please see transcript below of email I sent to the AA General Manager - Member Relations
Dear Sir - Re Membership Number 6356 xxxxxxxxxxxxxx
I have the top of the range membership
Thieves tried to break into my car at 4 30am this morning
The car was vandalised and then torched in anger
I was told by the police that the car should be moved as it is now a dangerous hazard
I called the AA and asked them to take it to the garage for assessment and repair
I was told that - this is not classed as a breakdown and you cannot assist
Please immediately cancel my membership and send a written letter to explain why your AA - Just ask friendly service cannot help me
I would be grateful for your personal comments
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waders
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Re: And Another thing - This makes me angry
« Reply #1 on: Nov 13th, 2004, 8:17pm » |
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This sounds like sonething an insurance company would say, not the automobile ass  ... oops oh yeah, they are an insurance company now!
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colinw
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I love YaBB 1G - SP1!
Posts: 158
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Re: And Another thing - This makes me angry
« Reply #2 on: Nov 13th, 2004, 8:25pm » |
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captain if you are fully comp ins your insurers should arrange collection and storage of vehicle until claim is settled
colin
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The Captain
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Re: And Another thing - This makes me angry
« Reply #3 on: Nov 13th, 2004, 8:35pm » |
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You are correct - problem was the claims line did not open until 8am
The breakdown service number 24 hours supplied by the insurance company cannot move a vehicle without authorisation from the insurers
Catch 22
Police wanted it shifted and towed away - as soon as the fire engines left at 5.20am
So - I tried the AA - I have Home - Home Start - Relay - Relay Plus
Thats why I tried the friendly JUST ASK people the AA
Captain
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simonmd
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Another GSO person!
Posts: 80
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Re: And Another thing - This makes me angry
« Reply #4 on: Nov 14th, 2004, 7:01am » |
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I work for an AA/RAC rescue contractor, so can shed some light on this. (this is why i'm up at 7am on a Sunday!)
Normal breakdown cover only covers you for mechanical failures. RTA's or stolen/vandalised vehicles are no longer covered by the 'Clubs', as they used to, to save them time and money recovering the recovery costs from the relavent insurance company.
However, if the Police want something moved asap, then they will have their own recovery contractors who will store the car and bill your insurance company.
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Ex Ultima owner
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Lee
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2.9 12v ultima the mutts
Posts: 448
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Re: And Another thing - This makes me angry
« Reply #5 on: Nov 14th, 2004, 6:10pm » |
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Simon is right, i work for a salvage company and it sounds like the police are to blame here, if they want it moved they should of arranged it , sounds like they wanted to rush off cause getting close to end of shift or the kettle was on. Hope you do get a explaintion from AA it not good enough quick enough to get our money every year 
Lee
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