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Topic: Ford and their dealers just don't care!! (Read 1072 times) |
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Baz
Moderator
Senior Member
S Reg. 1998 24v Cosworth S2.9 COS (Deceased)
Posts: 4009
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Ford and their dealers just don't care!!
« on: Feb 3rd, 2005, 12:08pm » |
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Just phoned my local dealer in order to confirm that my thermostat for my 1998 Cosworth had come in (I am on my third promised delivery date) and low and behold....it hasn't.
It is a bloomin disgrace and it isn't a dealer issue, it is a Ford issue. They just can't supply the parts and should be brought to account by someone, the car is only 7 years old after all.
I am now waiting for some parts guy to phone Fords and for them to tell him another pack of lies regarding when I can expect it!! No wonder they stopped making the d**n things!
I can feel a Vauxhall or a Rover coming on (censored on advice from above!!)
Baz
If anyone does have a new thermostat they would like to sell me, let me know.
UPDATE: Just had the call from the dealer and it is now showing as "order line released on the 2nd Feb" which means it is on its way from Germany and will be here in 2 - 3 days (only took me 2 hours on Easyjet!!)
If anyone fancies buying one, I'd get your order in now while you still can!
Watch this space!!
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admin
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The Big Boss
Posts: 1410
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Re: Ford and their dealers just don't care!!
« Reply #1 on: Feb 3rd, 2005, 12:13pm » |
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Baz, please no swearing on here, i mean the V and R words!
pete
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Baz
Moderator
Senior Member
S Reg. 1998 24v Cosworth S2.9 COS (Deceased)
Posts: 4009
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Re: Ford and their dealers just don't care!!
« Reply #2 on: Feb 3rd, 2005, 12:14pm » |
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Sorry but I got worked up!!
If only I was calm and collected and knowledgeable maybe I could get promoted!!
I have censored my previous post which I accept was totally out of order (well the bits I censored were anyway) and promise not to utter the words again.
Apologies to anyone who felt offended!!
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waders
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Re: Ford and their dealers just don't care!!
« Reply #3 on: Feb 3rd, 2005, 12:27pm » |
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on Feb 3rd, 2005, 12:08pm, Baz wrote:I can feel a Vauxhall or a Rover coming on (censored on advice from above!!)!! |
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I always thought God must drive a Scorpio 
Now I'm sure 
 
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wumpster
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Re: Ford and their dealers just don't care!!
« Reply #4 on: Feb 3rd, 2005, 12:29pm » |
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Thats pants service baz with my ladys merc 190 i can order a part at 4.00pm and it is in the dealers for 8.30 next morning from germany so why cant ford offer the same service  more like they cant be bothered because the car is out of production and would like you to buy a new one
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Baz
Moderator
Senior Member
S Reg. 1998 24v Cosworth S2.9 COS (Deceased)
Posts: 4009
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Re: Ford and their dealers just don't care!!
« Reply #5 on: Feb 3rd, 2005, 12:35pm » |
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STOP PRESS
I have just had a phone call from the dealers to say.....the part is in now!!
I don't believe it!!
I am going to go and get it in a bit. I am so excited!! but it will probably turn out to be a stat from a 12v or something!!
Will let you all know
Baz
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LiverpaulH
Full Member
My bird!
Posts: 423
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Re: Ford and their dealers just don't care!!
« Reply #6 on: Feb 3rd, 2005, 2:22pm » |
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Exactly, hold the emotion back until after confirmation that it's the right one......scorpio sir, I thought you said sierra !
The dealers can be a right load of twaddle sometimes, but I could never stray from the blue oval to V******or R****...ever.
Paul
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Still hankering after a new scorpio- Aus BA Falcon, 5 years later and I still love it!
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Paul B
Senior Member
'98 24V Ultima saloon
Posts: 2442
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Re: Ford and their dealers just don't care!!
« Reply #7 on: Feb 3rd, 2005, 5:31pm » |
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on Feb 3rd, 2005, 12:35pm, Baz wrote:
I have just had a phone call from the dealers to say.....the part is in now!!
I don't believe it!!
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Neither do I.
Maybe they heard you and stuck it on EasyJet. 
Really bad news though isn't it. Makes me wonder if I should start looking for one now... just in case mine fouls up next year.
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Two hundred & seven horses and only one jockey!
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Baz
Moderator
Senior Member
S Reg. 1998 24v Cosworth S2.9 COS (Deceased)
Posts: 4009
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Re: Ford and their dealers just don't care!!
« Reply #8 on: Feb 3rd, 2005, 6:50pm » |
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It's Here!!!
I have the new thermostat. I nearly kissed the parts man I was so emotional. I went on to thank my agent, my mum, my dad, the wife, the kids etc etc.!!!
I have booked the car in at my mates garage next week and will dust off my last spare radiator at the weekend!!
I will keep you informed because I think the one I put on only a month ago is starting to baloon already!
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Snoopy
Administrator
Very old.BAD tempered and missing friends.
Posts: 6278
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Re: Ford and their dealers just don't care!!
« Reply #9 on: Feb 3rd, 2005, 7:41pm » |
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Oh ye of little faith ! Good old Mr Ford Eh Baz... come up trumps for you...
BTW If you want I wil take one of those surplus 12v stats off your hands when I see you, at cost of course.. wouldn't like to see you out of pocket...
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Baz
Moderator
Senior Member
S Reg. 1998 24v Cosworth S2.9 COS (Deceased)
Posts: 4009
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Re: Ford and their dealers just don't care!!
« Reply #10 on: Feb 3rd, 2005, 8:18pm » |
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Snoopy my dear chap you can have one. Send me your address on a PM and I will post it. Just send me the cost of the postage.
As for good old Ford, 5 months to deliver one part!! Seems a little excessive to me by any stretch of the imagination!
Baz
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Geoff_W
Senior Member
98 Ulti2.5tdi Auto
Posts: 1340
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Re: Ford and their dealers just don't care!!
« Reply #11 on: Feb 3rd, 2005, 9:35pm » |
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Great news Baz
Absolutely delighted that you now have the right thermothingy - cool eh, or is that now warm and bubbling?
How is the 12v thermostat mountain coming along?
If you have a major recurring problem, can I suggest an appropriate letter or email with a copy to John Cooper, if he still is in post.
"John Cooper has been appointed customer service director for Ford Motor Company, replacing Simon Psaila, who is retiring after 33 years' service with the company.
A native of Manchester, Cooper joined Ford in its customer service division in 1986 and has undertaken a number of different assignments in Britain, Germany and the United States.
In his new role, he has strategic responsibility for Ford of Britain's full range of aftermarket operations, including vehicle servicing and repair, parts sales and the nationwide fast-fit network, Ford Rapid Fit."
Source:
http://www.fleetnewsnet.co.uk/news/view_article.asp?s=view_article&a rt_ID=32463
Geoff
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The winding road goes on and on... or at least it does in Northumberland
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