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        General >> Off Topic Subjects >> ebay woes
        
(Message started by: hepburn on Oct 8^th, 2006, 9:09pm)

Title: ebay woes
Post by hepburn on Oct 8^th, 2006, 9:09pm

Well here's a first for me. I bought a car seat cover on ebay. Genuine part it said. Well it arrived and it "seemed" genuine, though the fit left a lot to be desired. As it seemed to do the job i kept it but left neutral feedback as I was neither impressed nor very dissapointed with the item.

Well minutes later I get NEGATIVE feedback from the seller, quoting my lack of communication as the reason for his giving me negative feedback!

So let this be a warning to other ebayers, if you decide to buy from an automotive parts ebayer based near Stansted airport in Essex with a 3 letter trading name beginning with S and ending in C - don't bother with neutral feedback. Post either positive of negative feedback only.

In the meantime I've complained to ebay but don't hold out much hope of them withdrawing his totally unjustified feedback.

Title: Re: ebay woes
Post by TiberiuS on Oct 8^th, 2006, 9:24pm

Mate, I have the same with eBay. Been back on there last week selling some Hi-fi gear to make some room, not expensive stuff but in good condition and gear I know proves popular on there (search for items for sale by 1nfrar3d if you want to be nosey ;)). Prices are down a lot and the buyer of the speakers hasn't even bothered yet to get in touch to either tell me they've arrived safely, to thank me or leave feedback. eBay just seems more of a kick in the teeth lately.

With your dispute, I've got to be honest that the recognised first place to go if you're unhappy is to the seller, if that doesn't work out then contact eBay and consider leaving negative/neutral feedback. But I see your point with buying a so called genuine part :). Problem with leaving any bad feedback it that it nearly always gets reciprocated as revenge, even if the other person is 100% in the wrong.

About a year ago I sold another pair of speakers, all the other equipment went well (some quite expensive gear in there) but the buyer for the speakers kept stalling over payment. In the end I sent a non paying bidder alert and he payed up, I packed/sent the speakers and 3 days later gets an email telling me the speakers are damaged, he wants his money back or he'll report me to eBay. I replies that I have the proof of insurance if he wants to claim and can I have some photos of the damage, never heard from him again, never got any feedback either. swore I'd never sell again after all the hassle but there I am again alst week, some more going on in the next few days :)

Bruce.

Title: Re: ebay woes
Post by jonnycab on Oct 8^th, 2006, 10:25pm

Won a bid on Ebay recently for a set of brand new, genuine Motorcraft spark plugs for a V6 Essex.

Items arrived in Motorcraft boxes but inside were Autolite spark plugs (never heard of them).

I contacted the seller to see if there had been a mistake.
He replied with a rather aggressive email explaining that Autolite make plugs for Motorcraft & the Ford rep that sold them to him assured they were correct. ::)
Only cost me £2.15....so not worried. :)

Just out of interest...I stuck them in my MK1 Granny (after setting the plug gap), & it ticked over like it was missing a couple of cylinders..... ::)

Title: Re: ebay woes
Post by taliban on Oct 9^th, 2006, 12:07am

i do a lot of buying on ebay and so far only had trouble with one computer company selling ink cartridges, when i checked their feedback loads of people had trouble with them and soon afterwards they stopped trading on ebay. since then i always check feedback.
also ebay is not always cheaper, recently i was after a new centre speaker, a few people were selling eltax symphony speaker for around 30 quid second hand, i checked richer sounds and they were selling it on offer at 14.99!

Title: Re: ebay woes
Post by twinturbo on Oct 9^th, 2006, 9:08am

I agree with Tierius comment.

If your not 100% happy contact the seller before leaveing any feedback, they may offer a full refund or offer a bit of money back. you need to give them the chance to help you.

I have been trading for over 6 years and have completed 700-800 auctions in this time ( buying and selling ) and have 4 negs and 1 neutral. All unjust.

It is a problme that bad feedback is responded to with bad feedback.

TT

Title: Re: ebay woes
Post by hepburn on Oct 9^th, 2006, 11:55am

I think the question comes down to whether feedback should reflect the vendor or the item.

In my case I had no issues with the vendor up to the point he posted negative feedback about me. I didn't criticise him in my neutral feedback, merely posted my opinion of the product.

From now on I will never ever leave neutral feedback, posting only positive or negative feedback instead. I'll also be paying attention to the 90 day rule for feedback - which is by posting 90 days after the transaction the other party has less than 24 hours to post a response.

Title: Re: ebay woes
Post by TiberiuS on Oct 9^th, 2006, 12:12pm

I see your point of view Hepburn :). I don't see the point of neutral feedback, a few neutrals still look as bad as negatives on the feedback record. I always check past feedback when I'm either buying or selling, I check the kind of things the buyer has bought recently to get an idea of how genuine they are about completing the transaction. If not happy the bid gets removed, as is my right as a seller.

Feedback is there to reflect both on seller and item, just because I may have 1000 positive feedbacks, doesn't give me the right to sell a dodgy item and get away with it.

But if somebody has a problem with something they buy off of me and goes straight to eBay and leaves a neutral/negative without even contacting me, then I'd be a bit angry because I'd do my best to sort it out out and they hadn't given me the chance to.

Golden rules on eBay: make sure of what you're buying (ask questions if not sure), go detective and check past feedback (it's your right to, the reason it's made public), if you're not happy then contact the seller before you do anything else and always leave feedback, either good or bad but only after you've given the seller a chance to explain themselves.

Regards, Bruce :)

Title: Re: ebay woes
Post by taliban on Oct 9^th, 2006, 12:37pm

agreed, i think negative feedback should be a last resort, i've only used it once in four years, when i didnt receive an item after 2 weeks and received no reply to 2 e mails and 4 phone calls.
i used neutral feedback once when the item was as described but they stated 5 quid next day special delivery when in fact they paid about 80p standard post that took 3 days.....