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        General >> Off Topic Subjects >> BT !
        
(Message started by: hellblue on Dec 13^th, 2006, 9:49pm)

Title: BT !
Post by hellblue on Dec 13^th, 2006, 9:49pm

Well im back! no thanks (at all) to BT 3 weeks ago i had trouble trying to stay connected to the net, then the phone got a buzzing noise so i called bt they said yes you have a fault,2 days later all ok again, short lived though 3 days later i have nothing at all,not a sound!! 1 WEEK later they get it sorted (i hope) i had to ring them several times & each time you get another story,yes you will get compensation ~ what does that work out at £3.75 !! all that trouble over 3 weeks paying for broadband i couldnt use,using a mobile phone (because it had credit & i dont have a receipt)they wont pay that iether.. i figure i must be £25 down!so if anyone wants to pay ME £25 not to fix something feel free ..cash or cheque taken !!!...

Title: Re: BT !
Post by TiberiuS on Dec 13^th, 2006, 10:14pm

on 12/13/06 at 21:49:50, hellblue wrote:

i figure i must be £25 down!so if anyone wants to pay ME £25 not to fix something feel free ..cash or cheque taken !!!...

You could always get a job as Prime Minister, they seem to do pretty well out of it >:( ;D

Been having trouble myself with my BT broadband hanging up on me, happens a lot for a couple of days then behaves for a week or more. And then I gets a phonecall from them last week wanting me to upgrade to 8 meg for no cost...

...turns out I need an ethernet card and a new modem at the very least...

Not sure yet whether it's software or the line, need the net for my university asignments, just hope it doesn't start going awol then :-/

Regards, Bruce.

Title: Re: BT !
Post by tintin on Dec 13^th, 2006, 10:41pm

my parents are on BT broadband, had trouble since they got it (live on an ex-farm, quite remote), was always dropping and picking up the line again.

i tried everything, BT help no use, finally fixed it by upgrading the router software with the latest drivers, no idea why ???

always worth a try if you are having trouble....

Title: Re: BT !
Post by pistonbroke on Dec 14^th, 2006, 6:03am

I had problems with my broadband a while back - it kept dropping out and struggling to reconnect.

BT said there wasn't a fault on the line - despite me having taken my router into work to check it was working fine on the line there. If their equipment says there's no fault, they won't do anything - like really checking to see if there's a fault >:(

They couldn't discuss it further with me because I wasn't "their" customer, my ISP was, and data protection - blah, blah, blah...

So I binned them (after 23 years as a customer) and switched to NTL 10 meg - very happy I did too ;D

Had a couple of problems with noise on the line (broadband not affected) since and they've sent real engineers out both times, even when the computer said there was no fault. The second time he decided to change the entire cable from the house to the street. Sorted!

Dave

Title: Re: BT !
Post by julie_quaife on Dec 14^th, 2006, 2:10pm

pistonbroke NTL seem pretty efficient, may consider them soon, my line went completely dead for days recently, apparently a problem with the exchange! my system is with aol and slows up regularlyam i being cynical in thinking this may be connected to the fact that i am offered an upgrade from gold to platinum everytime this happens??

Title: Re: BT !
Post by pistonbroke on Dec 14^th, 2006, 9:49pm

on 12/14/06 at 14:10:06, julie_quaife wrote:

I know loads of people who are happy with NTL (like I am) and loads of people who hate them. None of these big companies really care - it's just about selling stuff at the end of the day (a bit like cars then).

You pays your money and...

Dave