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        General >> Off Topic Subjects >> ISP= ORANGE
        
(Message started by: Simmo on Dec 28^th, 2007, 6:33pm)

Title: ISP= ORANGE
Post by Simmo on Dec 28^th, 2007, 6:33pm

Does anyone have any tips on how to contact the ISP provider 'ORANGE' by telephone, other than going through their call centre. I know they have an address in Rotherham and.after previous problems, managed to get an 0845 number direct to an English guy who sorted the problem within hours. That number is now discontinued. Their registered office is in Reading but no number is listed for that with BT. Short of writing or e-mail. all of which are useless due to the plonkers on the other end. I'm stuck and unable to access the internet and thus the site. (Right now I.m using the local library!!!!!!!!!!!!!!!!!. ) Any advice welcome......I know dumping them is an option!!. Happy New Year to all, Simmo. ??? ??? ???

Title: Re: ISP= ORANGE
Post by v4-max aka Cheekyboy1 on Dec 28^th, 2007, 8:17pm

:D i knew you would end up like all the other old codgers sitting in the library just to save a few farthings on heating bills, ;D happy new year to you as well. ;)

Title: Re: ISP= ORANGE
Post by Scorpio_Mike on Dec 28^th, 2007, 9:18pm

I would dump them...plenty of other ISP's out there.

Title: Re: ISP= ORANGE
Post by Tompion on Dec 28^th, 2007, 10:17pm

Assuming you know the name of the guy that helped you, have you tried a Google search for him?

Dave

Title: Re: ISP= ORANGE
Post by Snoopy on Dec 29^th, 2007, 11:46am

Try Orange (Wanadoo) 01709 481900 Rotherham broadband help desk
OR
0113 2229100 Reception - ask for Customer services; High Level Complaints Escalation dep't
OR
01642 732773 Technical Support (Middlesbrough)
Also: 01642 732772

Title: Re: ISP= ORANGE
Post by Highlander on Dec 29^th, 2007, 5:10pm

Do you do a lot of complaining then Dave? ;)

Title: Re: ISP= ORANGE
Post by Snoopy on Dec 30^th, 2007, 8:07am

NO not really ;) just looked them up on saynoto0870 (http://://www.saynoto0870.com/) and FYI I am NOT with them thank goodness, they have to be one of the worst ISP according to what I read.

Title: Re: ISP= ORANGE
Post by pistonbroke on Dec 30^th, 2007, 9:09pm

We've just binned Julie's Orange SIM card.

She tried to top it up before our holiday but, apparently, you can't get the top-up cards any more :-/

We tried to register on-line from Melbourne, Alice Springs, Queenstown and a few other places. She rang them again and again and they took all the details to "confirm" the account details (we're talking about 4p credit at this point). They took all the credit card details and then said "system's not working call back later".

Several more calls in two weeks and just the same - she's now on Vodafone (who are, like all mobile companies, crap. But work pays for my 'phone so it's not like I care).

The Future's bright. The Future's - any color you like, just not that one...

Dave

Title: Re: ISP= ORANGE
Post by Simmo on Dec 31^st, 2007, 12:02pm

Thanks to all. Will try Snoopys numbers when I get out of the library, Only CB1 would 'abuse' an OAP over Xmas!!!! ;D ;D. Happy New Year to you John and to all. Best wishes, Mike.

Title: Re: ISP= ORANGE
Post by taliban aka Cheekyboy2 on Dec 31^st, 2007, 12:18pm

Mike, i joined virgin a few weeks ago and so far so good, i arranged a saturday installation, they said between 1 and 6 pm, i thought 'here we go, that'll be 5.45', but the guy turned up at 1.30 and was gone by 2. their comms before installation was very good too, they even gave me a reminder phone call a few days before installation. i have also checked the broadband speed on the gadget shows tester thing and the result was virtually spot on....... 8)
however, 'getting a bit on' all those tv channels might confuse you...... ;D

Title: Re: ISP= ORANGE
Post by LiverpaulH on Jan 2^nd, 2008, 2:13pm

Taliban, you'd expect Virgin (or telewest as was for me) to be about right with its speed rating as distance from exchange doesn't effect them as they use fibre optic I believe.

I'm with them for cable tv, broadband and phone and have found their customer service to be very good.

Paul

Title: Re: ISP= ORANGE
Post by Tompion on Jan 7^th, 2008, 10:28am

Hi Simmo,
see you're sending posts have you sorted orange or are you spending time at the library?

Dave

Title: Re: ISP= ORANGE
Post by Simmo on Jan 7^th, 2008, 11:59am

Hi Dave, All sorted now thank you after much grief. Finally got to speak to a guy in a high level unit at Rotherham who sorted the problem over the phone!!!. Regards, Mike.

Title: Re: ISP= ORANGE
Post by TRACEYS_LIMO on Jan 11^th, 2008, 11:35am

:D we better be good for a bit then

Title: Re: ISP= ORANGE
Post by Simmo on Jan 11^th, 2008, 12:08pm