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        General >> Off Topic Subjects >> Vehicle warranties a word of warning
        
(Message started by: cossie_al on Jun 29^th, 2008, 8:30pm)

Title: Vehicle warranties a word of warning
Post by cossie_al on Jun 29^th, 2008, 8:30pm

For those of you who have warranties read on and you may save some money.
Two weaks ago I was pulling up outside my house and the brake pedal hit the floor so I stopped the car on the hand brake.
The pedal felt like it does when you bleed the brakes, that slight resistance as it pumps the fluid out.
I had a good look under the car and around the master cylinder area but could find no signs of a leak.
As some of you will remember I had to fork out around 3.5k for a gearbox not long after getting the car so I decided a warranty was the thing for me.
Anyway I rang the warranty company and explained the problem and it turns out that their nearest network garage is just round the corner so I carefully drove the car to them.
They diagnosed a faulty master cylinder and we got authorisation from the warranty people to replace it.
The local garage couldn't get the brakes to bleed so the contacted the local peugeot dealer to ask advice, turns out the car has to be attached to their diagnostic software in order to allow the abs system to bleed.
I paid for an independant recovery company to transport the car to the dealership.
This is where it gets scary. Peugeot garage diagnose a faulty abs unit and report their findings to the warranty company who want an independant inspection. the assessor agrees with peugeot and they contact the warranty people for the go ahead to complete the job.
Warranty company says NO ITS WEAR AND TEAR SO NOT COVERED. I get a phone call from the garage saying the abs unit is £1600 and its not covered what do we do with your car.
I ring the warranty company saying my policy booklet clearly states abs pump and cotrol unit are covered, it turns out the workshop manager said its more than likely that the O rings are perished within the abs unit. And this as far as the warranty company are concerned is wear and tear.
So at no point has anyone dismantled the unit, therefore it could just as easy be mechanical failure and at this point it would have been covered.
The whole point is the workshop managers choice of words has cost me £1600.
If you put a car in for warranty work make sure you get the garage to phone you before they phone the warranty company!

Title: Re: Vehicle warranties a word of warning
Post by Tompion on Jun 29^th, 2008, 9:05pm

If he said perished rather than worn I wouldn’t class that as wear, I would have thought perishing is time/heat related and shouldn’t occur with a relatively new car.

Title: Re: Vehicle warranties a word of warning
Post by Jonnycab on Jun 30^th, 2008, 12:17am

Warranties are a waste of money on a second hand car over a certain age, unless it's a main dealer warranty.......as most problems can be put down to wear & tear because it is out of the manufacturers warranty period :(

I may be wrong, but I don't see how a warranty company can insure a car over three years old against anything that isn't down to wear & tear :-/.....practically any part of a car is prone to failure after the initial warranty period has finished & it can all be put down to wear & tear ::)

Reminds me of a recent run in with a second hand car dealer who was asking well over the odds for an 11 year old 2.3 Ultima estate. The price was apparently justified because it came with a 3 month warranty :-/

How can you warranty an 11 year old car against anything other than wear & tear ?.....if the engine had blown up a month after I had bought it, do you think that would be covered ?.....of course it wouldn't, it's 11 years old, it's wear & tear ;)

Title: Re: Vehicle warranties a word of warning
Post by Scorpio_Mike on Jun 30^th, 2008, 11:48am

I have to agree - from a previous experience about 25 years ago I got an extended warranty chucked in with my Porsche 924 - OK, it didn't cost me anything on top of the purchase price of the car ( which was quite a bit anyway for me at the time ! ).
Problem was, anything that went wrong with the car was never covered - only the things that never go wrong were covered, but not if down to normal wear.

In my mind these warranties are not worth the paper they are printed on. >:(

Sorry to hear you have had another large repair bill on the Peugeot, especially so soon after the £3.5k autobox episode. :'(

Personally I detest French cars and would never buy one. Sure you feel the same now.

Other cars I would avoid due to high repair and service costs are Audi and BMW.
Chap at work has an Audi S6 with a 4.2 V8 engine - cam belt change at 80,000 miles costs about £1000 ! Maybe that's why you see a lot of these for sale with just under 80,000 miles on the clock....a poisioned chalis for the unwary. :o

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Jun 30^th, 2008, 12:18pm

Mike you have hit the nail on the head mate!
Dont get me wrong when the car isnt playing up, its fantastic but I am now in a position where it can not be trusted and every time I look at it I feel sick especialy when I consider what my old 24v could have been like if I had spent all this money on it. :'(
I suppose the best thing would be to get rid but as my dad put it Ive spent all this money on it and the next owner has chance to get 10 years trouble free motoring.
Anyone with a crystal ball is welcome to send me a pm ???

Title: Re: Vehicle warranties a word of warning
Post by ScorpioWorld on Jun 30^th, 2008, 1:54pm

I find used car warranties are worthless. how can you give a warranty on something that might not have full service history or might of had some abuse in its lifetime.
And remember warranty companies give bonuses for saving money!

Title: Re: Vehicle warranties a word of warning
Post by scruffygyt on Jun 30^th, 2008, 7:42pm

hi scorpioworld there was a member trying to get in touch with you recently have a look at the posts in the news section

Title: Re: Vehicle warranties a word of warning
Post by big_neil on Jul 1^st, 2008, 4:16pm

hello all ,my scorp has been covered by warranty direct since i bought it in aug 2001 all probs (Not many) have been dealt with in a excellent manner ,i cannot fault warranty direct on these matters one bit and found no probs at all with dealing with them. it,s had the usual scorp probs,new radiator,susp arms, top strut bushes and bearings.drop links,and a new thermistor probe and vacuum pump for the c.c, all done with no quibble whatsoever. am i unique?

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Jul 1^st, 2008, 7:04pm

Neil,
I am shocked thats the same company :o :o :o

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Jul 1^st, 2008, 10:31pm

Got the car back paid the bill myself and I am going to appeal against the wear and tear issue.
However things go from bad to worse When I rang the garage for an update the workshop manager told me the car was fully repaired and he had just handed it over for a full vallet. you can collect it about 5pm.
Thats nice I thought.
So off I went to pay up and get the car I paid the bill and was told the car is overthe road in the car park, (this was a public car park with parking meters)
had a quick look round the car and realised that the vallet was obviously a rushed job but never mind it was never going to be as good as I would have done it.
As I opened the door I was confronted by dirty oily marks on the cream leather driver seat, the central arm rest and the doorcard. as well as oily boot marks on the cream carpet.
I was absolutely livid but decided not to go back in and raise the roof because I would have eneded up in a cell for the night.
When I got home I discovered a ding on the drivers door in almost exactly the same place as the one that appered on the passenger door when the gearbox was done,
I did phone the dealershipand explain that this was not acceptable but all I got was so why didnt you come back in?
I have experienced these marks many years ago when I was an apprentise and they are caused by opening the doors when the car is on the lift.
I am going up to the dealers first thing in the morning and the roof will be well and truley off!!!!!

Title: Re: Vehicle warranties a word of warning
Post by big_neil on Jul 2^nd, 2008, 9:15pm

al, wot can i say?in my case or anyone elses come to that i would have thought that susp arms and strut bearings etc would have been serviceable items and come under wear and tear but they were replaced with no quibble,mind you one was less than a year old and done under ford replacement policy.the only problem now if it is a one is as the car is coming up to 80,000mls the labour costs are only 80%of the total but i have had my money,s worth from warranty direct. incidentally not a lot of people realise that fords and other manufacturers 3 yr warranty does not actually cover a lot and you must read the small print .

Title: Re: Vehicle warranties a word of warning
Post by Baz on Jul 3^rd, 2008, 9:12am

I'm with Neil on this one. I have had warranties from Warranty Direct on both S29 and the red one I had before. Both had radiators done under warranty (S29 had 2 before the warranty ran out) and it also had new disks on the front and a few other bits as well.

As for the marks on the leather seats and carpets; I would have been straight back into them regardless. Not going straight in has left it open for them to deny everything in my humble opinion!

Baz

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Jul 3^rd, 2008, 1:46pm

Baz,
You are right, I should have gone back in but my temper has got me in trouble before. All I wanted to do was get home and clean it.
I have been back to the dealer and because of the problems they are giving me the next service at parts only, no labour costs :)

Title: Re: Vehicle warranties a word of warning
Post by gozz on Jul 3^rd, 2008, 9:46pm

cossie_al.
Tell em you'll supply the service parts,and get em half price from your local factor !
GOZZ.

Title: Re: Vehicle warranties a word of warning
Post by taliban aka Cheekyboy2 on Jul 5^th, 2008, 11:16pm

i used to work in the motorbike trade and it seems the same principles apply; warranties arent worth the paper they're written on, Jonny, that garage charging over the odds because the car comes with a 3 month warranty.....a simple question to the seller; 'would that be the warranty that the car has to have by law'?.... ::)

Title: Re: Vehicle warranties a word of warning
Post by Aardvark on Jul 31^st, 2008, 7:40pm

Check out http://www.click4warranty.co.uk/contact-us.aspx

They cover some wear and tear items, not sure if so for 9+ year old Scorpios though but their warranties are great for newer cars.

(Edited spelling)

Title: Re: Vehicle warranties a word of warning
Post by TiberiuS on Aug 14^th, 2008, 8:18pm

Al, how's the Pug now? Got it sorted?

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 16^th, 2008, 10:00pm

Hi Tibs,
As far as the brakes are concerned its repaired but as far as the warranty is concerned I have sacked them.
They point blank refused to pay, even for the master cylinder which they did originally agree to pay for.
The reason they gave was that a service was missed 18 months before I owned the car this is irrispective of the fact that I have had it serviced twice within 20 miles of the service schedule.
if you take a look at the website apparently it does not matter if the previous owner didnt keep upto date with the servicing as long as the new owner/policy holder does. Absolute pack of lies.
The best laugh I had was after I stopped the direct debit I got a phone call from them asking was I aware the monthly payment was overdue and did I have a credit card to hand so they could do it there and then.
I very politely (not) explained that they would never get another penny from me.
And here comes the punch line, I was told if I didn't make the payment by the end of the day I would no longer be covered.
No prizes for guessing what I said before I slammed the phone down!!!!!

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 17^th, 2008, 8:36pm

well thats it I have had my fill of french cars. Its now for sale on ebay.
So in a few days I will be looking for a low mileage diesel estate scorp.
I should be so lucky :'( :'( :'(

Title: Re: Vehicle warranties a word of warning
Post by TiberiuS on Aug 18^th, 2008, 12:58am

Hello Al. Sorry to hear that mate but can't blame you, I'd probably be thinking the same after all that. They seem to sell quite well, hope you get a decent price for it at least. d**n nice specced car, just a shame about the issues :-/.

Any idea what you'll look for next?

Regards, Bruce.

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 20^th, 2008, 8:12pm

Hi Bruce,
Would realy like another scorp, but to be honest I dont know if I could put up with another that required all that tinkering etc.
The answer would be to get something like a discovery etc to drag her caravan around and a scorp as a ground up project.
But for what I want to spend on the 4x4 I dont think I can justify the expense of a scorp aswell.
also I dont have much spare space since I gave in and got the missus a caravan >:(
If I do end up with a newish 4x4 I dont think I will be cutting any holes in it for that big ice install.
But then again if its a bit older or if I do manage to get a project car then watch this space ;)

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 20^th, 2008, 8:15pm

forgot to mention if Niel still had his Y reg after the pug sold he would of had a pm from me :'( :'( :'(

Title: Re: Vehicle warranties a word of warning
Post by big_neil on Aug 20^th, 2008, 9:00pm

sorry al ,just missed it!

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 21^st, 2008, 4:05pm

Aye, Story of my life mate :'(

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 25^th, 2008, 10:21pm

on 08/18/08 at 00:58:40, TiberiuS wrote:

Well Bruce,
This is probably the biggest mistake I have ever made with regards to car ownership..... But I ended the auction on ebay because I am keeping the car :o :o :o
It all started when I was looking around for a 4x4 and to be honest even for the considerable budget I had set my self I could not find what I wanted.
I was at my dads house when the decision was made for me. He has just sold his audi and in his words has a bit of disposable cash :o
He suggested I take the car to the dealers and have them go over it and get done what ever needs doing here's a cheque. }{ }{ }{
well after I picked myself up from the floor I thanked him and rang the dealership. They are coming to collect it in the morning.

Title: Re: Vehicle warranties a word of warning
Post by TiberiuS on Aug 26^th, 2008, 9:07pm

Al. Nothing I can say mate except good luck with it and I hope it's better to you this time. It's a serious amount of money to put back into it but it's a nice car (yeah, I was nosey and had a peek on eBay ;)), if you like the car then surely it could be a lot worse ???

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Aug 30^th, 2008, 9:40pm

yep £1850.00 worse :-X :-X :-X

Title: Re: Vehicle warranties a word of warning
Post by Aardvark on Aug 31^st, 2008, 12:38am

This thread seems to have strayed off topic akin to housewives nattering over the garden fence about general gossip............."Oh Maud, my Bert is going in next Friday, he's got a bit of a lump but nothing serious but it's best to get it checked out anyway"...............etc etc.......anyway, back to the warranties.....................

Title: Re: Vehicle warranties a word of warning
Post by TiberiuS on Aug 31^st, 2008, 12:10pm

on 08/31/08 at 00:38:20, Aardvark wrote:

And? :-/

Wasn't speaking to you anyhow :-/

Title: Re: Vehicle warranties a word of warning
Post by gozz on Aug 31^st, 2008, 5:52pm

Aardvark.
When is the next thrilling instalment of Maud,and Bert's lump?do you happen to know where the lump is ? He perhaps got it on his head from the nasty vehicle warranty man :'(
GOZZ (in suspense)

Title: Re: Vehicle warranties a word of warning
Post by cossie_al on Sep 1^st, 2008, 8:08pm

on 08/31/08 at 00:38:20, Aardvark wrote:

stop reading it then!!!!!

Title: Re: Vehicle warranties a word of warning
Post by Jaye_Martin on Sep 13^th, 2008, 1:04am

well top this then!!
I purchased a vauxhall vxr8 from the main dealers. 30k, it was pre registered and along with the 30 months main manufactors warranty came a network q 12 months warranty which covered all the same components PLUS rather suprisingly, brakes, discs etc (fair wear and tear items) for 12 months or 20k whichever came first.
After driving for about 3000 miles, the back pads broken the disc..metal 2 metal. I rucked with the garage and stated that they couldnt have given it the network Q promise/114 check otherwise they would have seen low pads .
Anyway, new discs to the rear only, plus new pads all round and they present me with a bill for £2700, yep you are not seeing things..£2700. Each disc was 880.63 plus vat. THe rear pads were 484, the fronts were 550 plus fitting.
i screamed and rowed and threatened extreme violence, and although it was clearly marked in pamphlets etc, the Network Q tried ducking out. Network Q isnt Vauxhall..its Warranty Holdings...any way eventually i got it done under warranty ..so guys beware..if they can try to pull your pants down on a 30k car, they deffo will do on a scorpio no matter how nice it is.

Title: Re: Vehicle warranties a word of warning
Post by Scorpio_Mike on Sep 13^th, 2008, 11:43am

£880.63 + VAT PER brake disc :o :o :o :o :o

You could buy a Scorpio with a years Tax & MOT for that and STILL have change to fill it up ;D

What on earth is a Vauxhall VXR8 ???