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        General >> News >> And Another thing - This makes me angry
        
(Message started by: The Captain on Nov 13^th, 2004, 8:02pm)

Title: And Another thing - This makes me angry
Post by The Captain on Nov 13^th, 2004, 8:02pm

Hi Guys

Please see transcript below of email I sent to the AA General Manager - Member Relations

Dear Sir - Re Membership Number 6356 xxxxxxxxxxxxxx

I have the top of the range membership

Thieves tried to break into my car at 4 30am this morning

The car was vandalised and then torched in anger

I was told by the police that the car should be moved as it is now a dangerous hazard

I called the AA and asked them to take it to the garage for assessment and repair

I was told that - this is not classed as a breakdown and you cannot assist

Please immediately cancel my membership and send a written letter to explain why your AA - Just ask friendly service cannot help me

I would be grateful for your personal comments

Title: Re: And Another thing - This makes me angry
Post by waders on Nov 13^th, 2004, 8:17pm

This sounds like sonething an insurance company would say, not the automobile ass :o... oops oh yeah, they are an insurance company now!

Title: Re: And Another thing - This makes me angry
Post by colinw on Nov 13^th, 2004, 8:25pm

captain if you are fully comp ins your insurers should arrange collection and storage of vehicle until claim is settled
colin

Title: Re: And Another thing - This makes me angry
Post by The Captain on Nov 13^th, 2004, 8:35pm

You are correct - problem was the claims line did not open until 8am

The breakdown service number 24 hours supplied by the insurance company cannot move a vehicle without authorisation from the insurers

Catch 22

Police wanted it shifted and towed away - as soon as the fire engines left at 5.20am

So - I tried the AA - I have Home - Home Start - Relay - Relay Plus

Thats why I tried the friendly JUST ASK people the AA

Captain

Title: Re: And Another thing - This makes me angry
Post by simonmd on Nov 14^th, 2004, 7:01am

I work for an AA/RAC rescue contractor, so can shed some light on this. (this is why i'm up at 7am on a Sunday!)

Normal breakdown cover only covers you for mechanical failures. RTA's or stolen/vandalised vehicles are no longer covered by the 'Clubs', as they used to, to save them time and money recovering the recovery costs from the relavent insurance company.

However, if the Police want something moved asap, then they will have their own recovery contractors who will store the car and bill your insurance company.

Title: Re: And Another thing - This makes me angry
Post by Lee on Nov 14^th, 2004, 6:10pm

Simon is right, i work for a salvage company and it sounds like the police are to blame here, if they want it moved they should of arranged it , sounds like they wanted to rush off cause getting close to end of shift or the kettle was on. Hope you do get a explaintion from AA it not good enough quick enough to get our money every year >:(
Lee