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Title: Ford and their dealers just don't care!! Post by Baz on Feb 3rd, 2005, 12:08pm Just phoned my local dealer in order to confirm that my thermostat for my 1998 Cosworth had come in (I am on my third promised delivery date) and low and behold....it hasn't. It is a bloomin disgrace and it isn't a dealer issue, it is a Ford issue. They just can't supply the parts and should be brought to account by someone, the car is only 7 years old after all. I am now waiting for some parts guy to phone Fords and for them to tell him another pack of lies regarding when I can expect it!! No wonder they stopped making the d**n things! I can feel a Baz If anyone does have a new thermostat they would like to sell me, let me know. UPDATE: Just had the call from the dealer and it is now showing as "order line released on the 2nd Feb" which means it is on its way from Germany and will be here in 2 - 3 days (only took me 2 hours on Easyjet!!) If anyone fancies buying one, I'd get your order in now while you still can! Watch this space!! |
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Title: Re: Ford and their dealers just don't care!! Post by admin on Feb 3rd, 2005, 12:13pm Baz, please no swearing on here, i mean the V and R words! pete |
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Title: Re: Ford and their dealers just don't care!! Post by Baz on Feb 3rd, 2005, 12:14pm Sorry but I got worked up!! If only I was calm and collected and knowledgeable maybe I could get promoted!! I have censored my previous post which I accept was totally out of order (well the bits I censored were anyway) and promise not to utter the words again. Apologies to anyone who felt offended!! |
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Title: Re: Ford and their dealers just don't care!! Post by waders on Feb 3rd, 2005, 12:27pm on 02/03/05 at 12:08:47, Baz wrote:
I always thought God must drive a Scorpio :o Now I'm sure ;) 8) ;D 8) ;D 8) |
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Title: Re: Ford and their dealers just don't care!! Post by wumpster on Feb 3rd, 2005, 12:29pm Thats pants service baz with my ladys merc 190 i can order a part at 4.00pm and it is in the dealers for 8.30 next morning from germany so why cant ford offer the same service ??? more like they cant be bothered because the car is out of production and would like you to buy a new one ;) |
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Title: Re: Ford and their dealers just don't care!! Post by Baz on Feb 3rd, 2005, 12:35pm I have just had a phone call from the dealers to say.....the part is in now!! I don't believe it!! I am going to go and get it in a bit. I am so excited!! but it will probably turn out to be a stat from a 12v or something!! Will let you all know Baz |
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Title: Re: Ford and their dealers just don't care!! Post by LiverpaulH on Feb 3rd, 2005, 2:22pm Exactly, hold the emotion back until after confirmation that it's the right one......scorpio sir, I thought you said sierra :o! The dealers can be a right load of twaddle sometimes, but I could never stray from the blue oval to V******or R****...ever. Paul ;) |
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Title: Re: Ford and their dealers just don't care!! Post by Paul B on Feb 3rd, 2005, 5:31pm on 02/03/05 at 12:35:18, Baz wrote:
Neither do I. Maybe they heard you and stuck it on EasyJet. ::) Really bad news though isn't it. Makes me wonder if I should start looking for one now... just in case mine fouls up next year. ;) |
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Title: Re: Ford and their dealers just don't care!! Post by Baz on Feb 3rd, 2005, 6:50pm I have the new thermostat. I nearly kissed the parts man I was so emotional. I went on to thank my agent, my mum, my dad, the wife, the kids etc etc.!!! I have booked the car in at my mates garage next week and will dust off my last spare radiator at the weekend!! I will keep you informed because I think the one I put on only a month ago is starting to baloon already! |
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Title: Re: Ford and their dealers just don't care!! Post by Snoopy on Feb 3rd, 2005, 7:41pm Oh ye of little faith ! Good old Mr Ford Eh Baz... come up trumps for you... BTW If you want I wil take one of those surplus 12v stats off your hands when I see you, at cost of course.. wouldn't like to see you out of pocket... |
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Title: Re: Ford and their dealers just don't care!! Post by Baz on Feb 3rd, 2005, 8:18pm Snoopy my dear chap you can have one. Send me your address on a PM and I will post it. Just send me the cost of the postage. As for good old Ford, 5 months to deliver one part!! Seems a little excessive to me by any stretch of the imagination! Baz |
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Title: Re: Ford and their dealers just don't care!! Post by Geoff_W on Feb 3rd, 2005, 9:35pm Great news Baz ;) Absolutely delighted that you now have the right thermothingy - cool eh, or is that now warm and bubbling? How is the 12v thermostat mountain coming along? If you have a major recurring problem, can I suggest an appropriate letter or email with a copy to John Cooper, if he still is in post. "John Cooper has been appointed customer service director for Ford Motor Company, replacing Simon Psaila, who is retiring after 33 years' service with the company. A native of Manchester, Cooper joined Ford in its customer service division in 1986 and has undertaken a number of different assignments in Britain, Germany and the United States. In his new role, he has strategic responsibility for Ford of Britain's full range of aftermarket operations, including vehicle servicing and repair, parts sales and the nationwide fast-fit network, Ford Rapid Fit." Source: http://www.fleetnewsnet.co.uk/news/view_article.asp?s=view_article&art_ID=32463 Geoff |
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